CAIQ Lite Security Self-Assessment
April 01, 2023
We use the Consensus Assessments Initiative Questionnaire Lite (CAIQ-Lite) from the Cloud Security Alliance as a baseline mechanism to express our security posture in real terms and to provide security control transparency.
| Section Heading | Control Heading | Original ID | Question Text | Answer | Notes/Comment |
| Application & Interface Security | Application Security | AIS-01.2 | Do you use an automated source code analysis tool to detect security defects in code prior to production? | Yes | We run automated code scanning (SCA/SAST with snyk.io) to notify us of vulnerable open-source components, so that we can react quickly. Furthermore do we run large amounts of automated tests to ensure a high test coverage to e.g. prevent security escalations already on the code level. |
| AIS-01.5 | (SaaS only) Do you review your applications for security vulnerabilities and address any issues prior to deployment to production? | Yes | Yes, we constantly react to new developments and check our codebase frequently. We take part in the Atlassian Bug Bounty Programm. Security testers run penetration-tests against the application continuously. | ||
| Customer Access Requirements | AIS-02.1 | Are all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems? | Yes | Our End User License Agreements for Atlassian Apps, our privacy policies, support SLAs and all other documentation are available on our website. | |
| Data Integrity | AIS-03.1 | Does your data management policies and procedures require audits to verify data input and output integrity routines? | Yes | All our data input and output routines (GraphQL Queries/Mutations) are covered parameter guards that ensure the data input is valid and does not contain ambigous data. Furthermore are all input routines secured by auth guards which ensure that only the user with correct authorization and authentication can access the right data. Our large amounts of automated tests ensure that these guards are in place and that no regressions occur. Any changes to code are code-reviewed internally, and automatically test in out CI pipeline. | |
| Audit Assurance & Compliance | Independent Audits | AAC-02.1 | Do you allow tenants to view your SOC2/ISO 27001 or similar third-party audit or certification reports? | Yes | We don’t have a SOC2 or similar audit for ourselves yet, but are in the process of implementing ISO 270001. Reports and additional information can be requested by customers. |
| AAC-02.2 | Do you conduct network penetration tests of your cloud service infrastructure at least annually? | Not Applicable | We use the fully Atlassian hosted Forge serveless App plattform in which we don’t maintain any infrastructure directly. So a full pentest of the infrastructure itself is not applicable. But the application pentests performed by the Atlassian Bug Bounty program do cover basics of network pentesting. | ||
| AAC-02.3 | Do you conduct application penetration tests of your cloud infrastructure regularly as prescribed by industry best practices and guidance? | Yes | We have an ongoing Atlassian Bug Bounty which finds us vulnerabilites on a continuous basis. | ||
| Information System Regulatory Mapping | AAC-03.1 | Do you have a program in place that includes the ability to monitor changes to the regulatory requirements in relevant jurisdictions, adjust your security program for changes to legal requirements, and ensure compliance with relevant regulatory requirements? | Yes | We review changes in the regulatory requirements quarterly and adjust our internal and external policies as a result. | |
| Business Continuity Management & Operational Resilience | Business Continuity Testing | BCR-02.1 | Are business continuity plans subject to testing at planned intervals or upon significant organizational or environmental changes to ensure continuing effectiveness? | Yes | |
| Policy | BCR-10.1 | Are policies and procedures established and made available for all personnel to adequately support services operations’ roles? | Yes | Though we do not follow ITIL or other ITSM frameworks, we have documented processes and policies for our service operation roles and make them available to all employees. | |
| Retention Policy | BCR-11.1 | Do you have technical capabilities to enforce tenant data retention policies? | No | The Atlassian Forge plattform and its storage and fully hosted by Atlassian. See the Atlassian documentation on such policies. | |
| BCR-11.3 | Have you implemented backup or recovery mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements? | No | The Atlassian Forge plattform and its storage and fully hosted by Atlassian. See the Atlassian documentation on such policies. | ||
| BCR-11.7 | Do you test your backup or redundancy mechanisms at least annually? | No | The Atlassian Forge plattform and its storage and fully hosted by Atlassian. See the Atlassian documentation on such mechanisms. We do not perform backups/recovery of production data. The data stays withing the Atlassian Forge plattform and Atlassian is responsible for backup/recovery. | ||
| Change Control & Configuration Management | Unauthorized Software Installations | CCC-04.1 | Do you have controls in place to restrict and monitor the installation of unauthorized software onto your systems? | Yes | The App itself runs in a serverless plattform (Forge) hosted by Atlassian. Therefore only our App itself can be installed. The App is only deployed to production from our GitHub Action CI Pipeline by authorized developers with an custom audit log. It is not possible to install arbitrary code into these environments. Regarding employee workstations, we have an allowlist of pre-approved software and decide allowed Apps as whole team and mainly try to use software installed from the Apple AppStore. We do not use any software to enforce this though, we are a small and security aware team. The workstations are fully disk encrypted, firewall activated and secured by biometric authentication. |
| Data Security & Information Lifecycle Management | E-commerce Transactions | DSI-03.1 | Do you provide standardized (e.g. ISO/IEC) non-proprietary encryption algorithms (3DES, AES, etc.) to tenants in order for them to protect their data if it is required to move through public networks (e.g., the Internet)? | Yes | Yes, it is always SSL/TLS encrypted. The App itself if provided via SSL/TLS by Atlassian Forge plattform. All our other systems like support desk and website are also provided via SSL/TLS. |
| DSI-03.2 | Do you utilize open encryption methodologies any time your infrastructure components need to communicate with each other via public networks (e.g., Internet-based replication of data from one environment to another)? | Yes | We always enforce SSL/TLS. | ||
| Nonproduction Data | DSI-05.1 | Do you have procedures in place to ensure production data shall not be replicated or used in non-production environments? | Yes | It is our policy to never use production data in test or staging environments. We use random generated test data in non-production environments. | |
| Secure Disposal | DSI-07.1 | Do you support the secure deletion (e.g., degaussing/cryptographic wiping) of archived and backed-up data? | Not Applicable | Backups are fully performed within the Atlassian Forge plattform. We do not have access to customer data. Only when a customer grants us log-access we can access the log files. We do not download these logs to our workstations. We use cryptographic wiping when disposing of old work equipment. | |
| DSI-07.2 | Can you provide a published procedure for exiting the service arrangement, including assurance to sanitize all computing resources of tenant data once a customer has exited your environment or has vacated a resource? | Not Applicable | You need to uninstall the App and Atlassian Forge plattform and ask Atlassian Support about full data removal. Since all data is hosted within Atlassian Forge plattfom, we do not have access or know how data deletion is managed. | ||
| Datacenter Security | Asset Management | DCS-01.2 | Do you maintain a complete inventory of all of your critical assets located at all sites/ or geographical locations and their assigned ownership? | Yes | |
| Controlled Access Points | DCS-02.1 | Are physical security perimeters (e.g., fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks, and security patrols) implemented for all areas housing sensitive data and information systems? | Yes | All our confidential data is in secured Data Centers (GitHub, Hosteurope, Atlassian). | |
| User Access | DCS-09.1 | Do you restrict physical access to information assets and functions by users and support personnel? | Not Applicable | Our confidential data is all in the cloud, so at our own office we do not need additional access control (beyond the obvious entrance restrictions etc). All our cloud providers restrict physical access. | |
| Encryption & Key Management | Key Generation | EKM-02.1 | Do you have a capability to allow creation of unique encryption keys per tenant? | No | The tenant logic and separation of tenant data is full handled by Atlassian in the Forge plattform. |
| Encryption | EKM-03.1 | Do you encrypt tenant data at rest (on disk/storage) within your environment? | No | The tenant logic and encryption of tenant data is full handled by Atlassian in the Forge plattform. | |
| Governance and Risk Management | Baseline Requirements | GRM-01.1 | Do you have documented information security baselines for every component of your infrastructure (e.g., hypervisors, operating systems, routers, DNS servers, etc.)? | Not Applicable | We do not manage any infrastructure of our own, so this question is not applicable. |
| Policy | GRM-06.1 | Are your information security policies and procedures made available to all impacted personnel and business partners, authorized by accountable business role/function and supported by the information security management program as per industry best practices (e.g. ISO 27001, SOC 2)? | Yes | While we have not fully implemented ISO 27001, we do follow industry best practices and have of course made all our policies and procedures available to our employees and to a large degree also to partners. | |
| Policy Enforcement | GRM-07.1 | Is a formal disciplinary or sanction policy established for employees who have violated security policies and procedures? | Yes | ||
| Policy Reviews | GRM-09.1 | Do you notify your tenants when you make material changes to your information security and/or privacy policies? | Yes | Changes to our privacy poliy and to our terms of service are communicated via mail to all customers who have a valid license on the Atlassian Marketplace. | |
| GRM-09.2 | Do you perform, at minimum, annual reviews to your privacy and security policies? | Yes | |||
| Human Resources | Asset Returns | HRS-01.1 | Upon termination of contract or business relationship, are employees and business partners adequately informed of their obligations for returning organizationally-owned assets? | Yes | Yes. All devices are securely wiped. |
| Background Screening | HRS-02.1 | Pursuant to local laws, regulations, ethics, and contractual constraints, are all employment candidates, contractors, and involved third parties subject to background verification? | Yes | We perform in-depth interviews and check references. We do not perform criminal background checks since this is not legal in Germany. If we are in doubt of an applicant we ask for a criminal record certificate. | |
| Employment Agreements | HRS-03.1 | Do your employment agreements incorporate provisions and/or terms in adherence to established information governance and security policies? | Yes | ||
| Employment Termination | HRS-04.1 | Are documented policies, procedures, and guidelines in place to govern change in employment and/or termination? | Yes | ||
| Training / Awareness | HRS-09.5 | Are personnel trained and provided with awareness programs at least once a year? | Yes | ||
| Identity & Access Management | Audit Tools Access | IAM-01.1 | Do you restrict, log, and monitor access to your information security management systems (e.g., hypervisors, firewalls, vulnerability scanners, network sniffers, APIs, etc.)? | Not Applicable | We do not maintain any self-hosted production infrastructure. |
| IAM-01.2 | Do you monitor and log privileged access (e.g., administrator level) to information security management systems? | Yes | |||
| User Access Policy | IAM-02.1 | Do you have controls in place ensuring timely removal of systems access that is no longer required for business purposes? | Yes | ||
| Policies and Procedures | IAM-04.1 | Do you manage and store the identity of all personnel who have access to the IT infrastructure, including their level of access? | Yes | ||
| Source Code Access Restriction | IAM-06.1 | Are controls in place to prevent unauthorized access to your application, program, or object source code, and assure it is restricted to authorized personnel only? | Yes | We use GitHub and have activated all controls that are necessary to ensure the codebase is safe, and ensure that also GitHub Actions pipelines are properly secured. | |
| IAM-06.2 | Are controls in place to prevent unauthorized access to tenant application, program, or object source code, and assure it is restricted to authorized personnel only? | Yes | |||
| User Access Restriction / Authorization | IAM-08.1 | Do you document how you grant, approve and enforce access restrictions to tenant/customer credentials following the rules of least privilege? | Yes | ||
| User Access Reviews | IAM-10.1 | Do you require a periodical authorization and validation (e.g. at least annually) of the entitlements for all system users and administrators (exclusive of users maintained by your tenants), based on the rule of least privilege, by business leadership or other accountable business role or function? | Yes | ||
| User Access Revocation | IAM-11.1 | Is timely deprovisioning, revocation, or modification of user access to the organizations systems, information assets, and data implemented upon any change in status of employees, contractors, customers, business partners, or involved third parties? | Yes | ||
| Infrastructure & Virtualization Security | Audit Logging / Intrusion Detection | IVS-01.1 | Are file integrity (host) and network intrusion detection (IDS) tools implemented to help facilitate timely detection, investigation by root cause analysis, and response to incidents? | Not Applicable | We do not host our own infrastructure. Our cloud providers are responsible. |
| IVS-01.2 | Is physical and logical user access to audit logs restricted to authorized personnel? | Not Applicable | We do not host our own infrastructure. | ||
| IVS-01.5 | Are audit logs reviewed on a regular basis for security events (e.g., with automated tools)? | Not Applicable | |||
| Clock Synchronization | IVS-03.1 | Do you use a synchronized time-service protocol (e.g., NTP) to ensure all systems have a common time reference? | Not Applicable | ||
| OS Hardening and Base Controls | IVS-07.1 | Are operating systems hardened to provide only the necessary ports, protocols, and services to meet business needs using technical controls (e.g., antivirus, file integrity monitoring, and logging) as part of their baseline build standard or template? | Not Applicable | ||
| Production / Non-Production Environments | IVS-08.1 | For your SaaS or PaaS offering, do you provide tenants with separate environments for production and test processes? | Yes | The Atlassian Forge plattform provides development, staging and production environment. | |
| IVS-08.3 | Do you logically and physically segregate production and non-production environments? | Yes | |||
| Segmentation | IVS-09.1 | Are system and network environments protected by a firewall or virtual firewall to ensure business and customer security requirements? | Not Applicable | We do nott manage any network infrastructure of our own. Our cloud providers certainly provide such protection. | |
| VMM Security – Hypervisor Hardening | IVS-11.1 | Do you restrict personnel access to all hypervisor management functions or administrative consoles for systems hosting virtualized systems based on the principle of least privilege and supported through technical controls (e.g., two-factor authentication, audit trails, IP address filtering, firewalls and TLS-encapsulated communications to the administrative consoles)? | Not Applicable | ||
| Wireless Security | IVS-12.1 | Are policies and procedures established and mechanisms configured and implemented to protect the wireless network environment perimeter and to restrict unauthorized wireless traffic? | Yes | Our employees can also work from home or remotely. Our employees are not allowed to use unencrypted wifi networks. They should use their home network which is WPA2 or WPA3 or use their cell phone with tethering. Since we do not trust wireless networks at all. All access to any service, email provider a.s.o is SSL/TLS encrypted. | |
| IVS-12.2 | Are policies and procedures established and mechanisms implemented to ensure wireless security settings are enabled with strong encryption for authentication and transmission, replacing vendor default settings (e.g., encryption keys, passwords, SNMP community strings)? | Yes | |||
| IVS-12.3 | Are policies and procedures established and mechanisms implemented to protect wireless network environments and detect the presence of unauthorized (rogue) network devices for a timely disconnect from the network? | Yes | |||
| Interoperability & Portability | APIs | IPY-01.1 | Do you publish a list of all APIs available in the service and indicate which are standard and which are customized? | Yes | Our cloud Apps currently do not provide public APIs - but if so the API doc will be publicly available. The Atlassian Forge plattform generates GraphQL Queries/Mutations that are not intended to be used directly and therefore not publicly documented. |
| Mobile Security | Approved Applications | MOS-03.1 | Do you have a policy enforcement capability (e.g., XACML) to ensure that only approved applications and those from approved application stores can be loaded onto a mobile device? | No | We feel such provisions would be detrimental to our security approach. We hire carefully, train regularly, and place a lot of trust onto employees security awareness. Employees are not allowed to keep sensitive data on local devices anyway, so we do not think the risk is very high. |
| Security Incident Management, E-Discovery, & Cloud Forensics | Incident Management | SEF-02.1 | Do you have a documented security incident response plan? | Yes | |
| SEF-02.4 | Have you tested your security incident response plans in the last year? | Yes | As part of Atlassian Cloud security requirements this is yearly tested. | ||
| Incident Reporting | SEF-03.1 | Are workforce personnel and external business relationships adequately informed of their responsibility, and, if required, consent and/or contractually required to report all information security events in a timely manner? | Yes | ||
| SEF-03.2 | Do you have predefined communication channels for workforce personnel and external business partners to report incidents in a timely manner adhering to applicable legal, statutory, or regulatory compliance obligations? | Yes | |||
| Incident Response Legal Preparation | SEF-04.4 | Do you enforce and attest to tenant data separation when producing data in response to legal subpoenas? | Yes | ||
| Supply Chain Management, Transparency, and Accountability | Incident Reporting | STA-02.1 | Do you make security incident information available to all affected customers and providers periodically through electronic methods (e.g., portals)? | Yes | We would inform via a ticket in our Support Desk (Atlassian Service Managent) and the customer would be informed via mail. |
| Network / Infrastructure Services | STA-03.1 | Do you collect capacity and use data for all relevant components of your cloud service offering? | Yes | ||
| Third Party Agreements | STA-05.4 | Do third-party agreements include provision for the security and protection of information and assets? | Yes | ||
| STA-05.5 | Do you have the capability to recover data for a specific customer in the case of a failure or data loss? | No | The Atlassian Forge plattform and Atlassian are responsible for backup and recovery (Storage API). | ||
| Supply Chain Metrics | STA-07.4 | Do you provide tenants with ongoing visibility and reporting of your operational Service Level Agreement (SLA) performance? | Not Applicable | The Atlassian Forge plattform status is monitored by Atlassian. See https://status.atlassian.com. | |
| Third Party Audits | STA-09.1 | Do you mandate annual information security reviews and audits of your third party providers to ensure that all agreed upon security requirements are met? | No | ||
| Threat and Vulnerability Management | Antivirus / Malicious Software | TVM-01.1 | Do you have anti-malware programs that support or connect to your cloud service offerings installed on all of your IT infrastructure network and systems components? | Not Applicable | The Atlassian Forge plattform is servless and fully hosted by Atlassian. |
| Vulnerability / Patch Management | TVM-02.5 | Do you have a capability to patch vulnerabilities across all of your computing devices, applications, and systems? | Not Applicable | The Atlassian Forge plattform is servless and fully hosted by Atlassian. | |
| Mobile Code | TVM-03.1 | Is mobile code authorized before its installation and use, and the code configuration checked, to ensure that the authorized mobile code operates according to a clearly defined security policy? | Not Applicable | We do not offer any native mobile applications for smartphones and Authentication is handled by the Atlassian hosted Forge plattform. |